An HR agent that answers routine policy questions from the employee handbook in SharePoint, so leave, expense and benefit queries never reach the HR inbox
The problem
In a company of fifty to three hundred people the HR team answers the same questions every week: how many days of annual leave are left this year, can I claim a taxi after 9pm, what is the probation rule. The answers are all in the handbook and the HR policy folder, but nobody reads them, so HR spends hours a week acting as a search engine.
How the agent works
HR keeps the handbook, leave policy, expense policy and benefit summaries in one SharePoint library and connects Claude to Microsoft 365 with the Microsoft 365 connector. An employee asks a question in a Claude project set up for HR, for example about the remote work policy, and Claude searches the HR documents in SharePoint, the relevant Outlook threads and team guidelines, then answers with the source document cited. Because access is delegated, Claude only sees what that employee can already open, so personnel files stay out of reach. Questions the policy does not answer, or anything about pay, performance or health, are handed to a named HR person instead of guessed. HR reviews a weekly log of questions to find gaps in the handbook and update policies, and a monthly skill can flag upcoming compliance deadlines by country for the HR lead to action.
Worked example
Jamf, an Apple device management company, runs an HR virtual agent on Claude Enterprise that handles Tier 0 inquiries so they never reach the service desk, plus a monthly policy review skill that flags regional compliance deadlines; its HR team has 21 live use cases that Jamf estimates save about 838 hours a month, many built by non technical staff. Anthropic's own Microsoft 365 announcement uses the same pattern as its example: ask Claude about the company's remote work policy and the answer is drawn from HR documents in SharePoint, email discussions in Outlook and team guidelines.
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