AI agent use cases that run on SharePoint
2 use cases
A first line IT agent in Teams that walks staff through the fix from the IT runbooks and opens a routed ticket when it cannot
A one or two person IT team in an SMB spends most of the day on the same requests: VPN will not connect, printer offline, forgot the Wi-Fi password, need access to a shared folder. The runbooks exist but staff message the IT person directly, so real incidents wait behind password questions and nothing is logged.
An HR agent that answers routine policy questions from the employee handbook in SharePoint, so leave, expense and benefit queries never reach the HR inbox
In a company of fifty to three hundred people the HR team answers the same questions every week: how many days of annual leave are left this year, can I claim a taxi after 9pm, what is the probation rule. The answers are all in the handbook and the HR policy folder, but nobody reads them, so HR spends hours a week acting as a search engine.
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