AI agent use cases that run on Fin

First-line support answered around the clock

Intercom's Fin agent answers first-line support from your help centre, carries out routine actions such as refunds and account changes within your policies, and leaves the complex cases to your team

A SaaS or online retail team in Singapore or Bangkok with two or three support staff gets the same questions after hours and across time zones: where is my order, how do I change my plan, can I get a refund. Each one waits for the morning shift, and the people who could fix the hard problems spend their day on the easy ones.